We had a look around and found two options: we 1) copy/paste someone else's, and replace some other company's name with ours or 2) get a legal firm to draft one for us. Option one is lame and option two bloody expensive. And we're all about not being lame and being cheap.
So, here's our best effort at explaining what data we capture, what we do with it and –more importantly- what we don't do with it.
We collect your email addresses for inclusion in our daily email. This only happens with your express consent: when you leave an email address in the subscribe box, you will receive an email asking you to confirm. This is called a "double opt-in" and is considered best practice in countries where governments are highly concerned about their citizen's privacy. In South Africa this is not required, but we decided to do this anyway.
We use Mailchimp.com for our email communications, and we have a database on their website containing your email address, your name (in some cases, since it's optional), and on what page on our website or Facebook you signed up. Mailchimp is continuously doing everything in their power to make sure that data is safe. We trust them implicitly with this task, not in the last place since they are one of the biggest in this field and they quite clearly know what they're doing.
Our pledge: when you signed up to our mailing list, you did so because you want to receive emails from us, and not from someone else. We will never, ever, sell your email address to anyone else. Occasionally, we may include a 3rd party promotion in our emails to you, but this will be in line with what we do. We have your best interest at heart and would only send you something that we feel would be of genuine interest to you.
On our own website we capture your name, billing and delivery addresses, contact details and your order history. There is no real top-secret information here, and we do trust our website's security.
Our pledge: It's really safe. But if the worst possible thing would happen and this data got out, no-one would get hurt.
We would never trust ourselves with building a website that will securely hold such critical data as credit card numbers. So we use MyGate.co.za for this specific reason. We do send data to them (including your order number and the amount payable) and receive data back from them (basically whether the transaction was successful. On the MyGate dashboard, we can see the first 4 and the last 6 digits of your credit card number, the card holder, issuing bank and the country in which that bank operates, but NOT the expiration date, CVC numbers, your bank balance, medical history or star sign. At no point do we have access to enough data to reproduce your credit card. We can only charge your card after you have given your express consent: the only change we can make to a payment is a reduction, by reversing an authorisation or refunding a payment. We cannot, under any circumstances, increase the amount that you have given authorisation for.
Our pledge: we promise to always leave the handling of highly sensitive credit card data over to people that really know what they're doing. We may switch to taking credit card payments on our own website at some point, but this would only happen when we can guarantee the safety of this data and the transfer thereof between the necessary parties involved.
eBucks payments are done in the exact same fashion and the above also goes for that.
EFT payments are a bit different, but the risks apparently perceived by some are greatly exaggerated. As in, completely. When you make an EFT payment into our account, we can not see your account number (mind you, even if we wanted, we couldn't do anything with it).
You can login to our website using the Facebook connect button. We do that so you can skip the somewhat painful process of registering with us. Connecting to Facebook allows us to pull some information from your Facebook account, but we don't do that. This also enables us to post on your Wall, but we have no intention of doing so. When we change our minds, we'll let you know in a way that can't be missed.
Our pledge: Facebook is pretty awesome and we want to keep it that way by not being the kind of people that steal your data or post stuff on your wall without your consent.
Occasionally, we receive fraudulent transactions. These usually stick out like a sore thumb, so these credit card authorisations are not settled and the orders not processed. We try to spot all of them, but sometimes one slips through. In that case, we are contacted by the card issuing bank, the payment is reversed and OneDayOnly's private army of ex-SWAT personnel is dispatched to collect the goods paid with a stolen credit card.
Our pledge: we hate criminals and will do everything in our power to make their lives blow.
The above, in legalese, states that OneDayOnly collects information (such as your name, shipping and billing address, email address, etc.) from you that we need to:
OneDayOnly will set and access our own cookies on your computer to allow you to buy and interact at the site. We also use web beacons to gather anonymous, aggregated statistical information (e.g. unique hits, page views, etc.) about our website traffic.
OneDayOnly may share information collected by us with third parties to help process your order (e.g. shipping companies, credit card processors, etc.) or to provide statistical and demographic analysis to OneDayOnly to help us and our business partners provide you with better services and offerings.
OneDayOnly will not share, rent, lease, or sell your personal information (e.g. your email address, your name, your address, etc.) to any third party for their independent use or benefit. Never. Ever.
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The short version? Simple: we don’t hold stock. Our partners deliver exactly what we need, after a deal has run. That way we keep our costs down, prices low and everybody (including you) happy.
Well, because we also have to pay for delivery. And that money needs to come from somewhere.
In some cases, you may have to confirm that you really want to receive our emails.
To sign up, please click this link: bit.ly/ODOsignup.
You will receive an email requesting confirmation: click that and you'll be all set!
OneDayOnly Offers (Pty) Ltd, cheque account 270656502, branch code 051001
OneDayOnly Offers (Pty) Ltd, cheque account 62299139066, branch code 250655
Gosh! Good question. Credit card payments fail for many reasons, but we've listed the most common ones below.
Insufficient funds available. Should that be the case, we'd recommend topping up your account.
3D Secure. In some circumstances, your payment will make use of a service called 3D Secure for security reasons. If that happens, make sure you know your 3D Secure PIN.
Whilst we'd love to help, you'll probably need to contact your bank on one of the following numbers for further assistance.
Absa - 0860 008 600
Capitec - 0860 10 20 43
FNB - 087 575 9404
Investec - 0860 110 161
Nedbank - 0860 555 111
Standard Bank - 0860 123 000
Never have to wait at home all day for your parcel or miss a delivery again: Pargo delivers your parcels to a store near you.
Having partnered with hundreds of stores in South Africa, there's (almost) always a Pick-up Point near you: often with opening hours of up to 15 hours per day - some (like fuel stations) are even open 24/7!
Why not give it a try today?
Well, because we also have to pay for delivery. And that money needs to come from somewhere.
Shipping costs money and we don't want to go bankrupt.
We have debated the merits of offering free shipping at length but the reality is that – without some magic source of free cash – the only place that money can come from is from our customers.
That leaves us with two options: hide it in the price of the product, or show it. We decided to be transparent and show it. This lets us cut our prices to the bare minimum and show you the best possible savings.
If we had incorporated the shipping cost into the price of an item, you’d pay double whenever you order more than one item but, in reality, the cost of shipping doesn’t necessarily go up.
By the way: the actual shipping charge you pay is a best-effort approximation of what shipping is going to cost us. As a result, ordering a 3kg item to Sandton or Cape Town may work out cheaper than a 75g iPhone cover to Springbok. Don’t blame us; blame the vast expanse that is our beautiful South Africa.
We'd love to offer free shipping. But we can't, because that means turning our company into a loss-making enterprise.
We rarely hold stock. Our partners deliver exactly what we need, after a deal has run. That way we keep our costs down, prices low and everybody (including you) happy.
We're not like other online shops with a fixed catalogue and tons of stock. Instead, most of our products never come back to our website again. That’s how we want it, as it keeps us fresh and unpredictable (win #1).
So, after you (and lots of others) have placed your orders, we go to our suppliers and place a massive, single order. Our suppliers love this, as it keeps things simple and moving along smoothly. Happy suppliers equal low prices (win #2).
Since we don’t hold stock, we can work with a cheaper, medium-sized warehouse, instead of a mega-warehouse (win #3) and we’re saving lots on not needing any processes involved in handling and returning unsold stock, allowing us to offer better deals (win #4).
The practice of not holding stock is one of the core principles behind OneDayOnly’s success. That, and our sparkling personalities of course.