FAQ

This Frequently Asked Questions page is supposed to remove that shroud of mystery surrounding us, so that you can be cheap with the best of them in no time.

Before you know it, you'll be telling others how it's done.

The number #1 most F.A. Question is: what are your banking details?

Good thing you asked! If you're paying by EFT, quote your order number and send proof of payment TODAY to eft@onedayonly.co.za.

Our banking details are ...

Standard Bank
OneDayOnly Offers (Pty) Ltd, cheque account 270656502, branch code 051001

FNB
OneDayOnly Offers (Pty) Ltd, cheque account 62299139066, branch code 250655

General

How does this work?

Every night at 00:00 a new product is featured on the website. The offer is valid for 24 hours, or while stocks last. After ordering the product on OneDayOnly and after actually paying for the gem, the product will be delivered into your hot little hands.

I'm not receiving your daily emails.

Check your spam folder. If they're there, tell your email provider (Gmail, Yahoo, your company's IT dept.) that it's not spam.

Alternatively, click this link to sign up: bit.ly/ODOsignup

Note: you will receive an email requesting confirmation: click that and you'll be all set!

I missed a deal. Can I still get it?

No. Once a deal expires or sells out, that's that. Period. We may offer it again at a later date. But we promise nothing, we allow no backorders, and we have no waiting/notification lists. Sorry. To the swift go the spoils of the race, or something.

Will you ever tell us how many units remain available in a given sale?

No. That would spoil the fun.

What is a cookie?

A cookie is a small file on your computer that remembers stuff so you don't have to. For example, it'll remember your login details and what's in your shopping cart. If you don't allow our delicious cookie to be stored on your computer, you won't be able to use our website properly.

What have we learnt from this little lesson? Store our cookie. Simple.

What's this Facebook Connect?

Facebook Connect lets you use our website and place orders without having to create a new account. It's really easy.

Don't worry, we won't be posting anything on your wall, invite all your friends or in any other way publicly humiliate you.

You can revoke our access to your account by going to your Facebook App Settings page.

I have a question about the product

Well ask the product then. We joke of course and, although we'll give it our best shot, we can't answer all questions about the functionality of the products. What we do know can be found under "specifications" on the product page.

If you need even more info, grab that model name and number and do some Google PI work.

How do I get rid of your newsletter?

Well that's not very nice. We thought we had something really special here. But like any break up, let them go and if they don't come back, sleep with their best friend. It breaks our heart to do this, but here goes:

Go to the last email you got from us and click 'unsubscribe' at the bottom. Then, sit back and let our site do the magic.

Ouch. That hurt.

Warranty, defects and returns

Do I get normal customer service?

Nope.

You get the best customer service this side of Indian call centres.If you have a question, comment, change of heart or faulty unit, fire off a mail to customerservice@onedayonly.co.za and a friendly little boffin will write you back sharpish.

Are my purchases under warranty?

Yes, but mostly not by us. Almost every product is covered by the warranty provided by the manufacturer. But if your precious new toy breaks, it's easiest to get in touch with us and we'll have them contact you.

I want to talk to a live person there. Can I call you?

No, but we mean that in the nicest way possible. We are busy sourcing new products and shipping orders. The best way to reach the right person to help you is through the "contact us" link at the bottom of this page. If you're really, really desperate to chat to one of us, send us a mail and ask for Raul (that's our in-house code for phone call to customer).

My product doesn't work

Well stop using it as a dancefloor then. Make sure you haven't been shaking a shoe on it, have the right side up, follow the instructions, Google it or phone a friend. If you're still not having any joy, then you may progress to the next FAQ entry. But only then. As proof, we may want you to document your doing all of the necessary above.

How can I return a product?

Email our customer service department and those little beauties will be happy to talk you out of it. If that doesn't work, they'll sort something out. If you really want to return the product be sure to do so within 5 days of receipt of the item at the delivery address. You will be requested to supply your order number, the name of the product you are returning, and the detailed problem with the item. We will respond with a return authorisation. Because we aren't likely to have a replacement in stock, you should be prepared for a refund-only option. Know that return freight will be at your expense.

My order was damaged upon arrival. What can I do?

Whatever you do, do not hit the courier. It was probably someone else who dropped it anyway. If you catch it in time, tell the courier guy (or girl) to make a note of it on his clipboard (very important!) and then let us know at customerservice@onedayonly.co.za within 5 days of receipt of the item at your delivery address.

Then (and only then) can you open the package to see what sad state your new toy is in. If it's good, keep it! If it is dodgy, let us know. We'll then give it a bash and see what we can do for you.

Placing orders

I have a question regarding my order or payment

That's pretty vague, you know. How about getting in touch with customer service people over at customerservice@onedayonly.co.za and you can be nice and specific? And the people over at customer services won't just help you with your ordering questions, they can help you with costs, your account, your product. It's madness we tell you, madness!

How do I order?

Simple:

  • Click "See This Deal"
  • Fill out the form with all your details.
  • Confirm all details are correct.
  • Choose your method of payment.
  • Fill out payment details.
  • Click "Submit order" and you're all set!

If you can't follow these steps, you shouldn't be allowed on the internet. Fact.

Making payments

Can I have your banking details?

Sure!

Standard Bank
OneDayOnly Offers (Pty) Ltd, cheque account 270656502, branch code 051001

FNB
OneDayOnly Offers (Pty) Ltd, cheque account 62299139066, branch code 250655

How come you guys know my credit card number?1?

We don't. We use a "tokenisation" system called 1Click provided by the good people over at MyGate to make credit card payments suck less.

This means that they keep your credit card on file. And that is one super secure file. We, on the other hand, only keep the data you can see on the checkout page: the name, part of your credit card number, and the expiry date: not nearly enough for us (or anyone else) to replicate your card.

By the by, this is in line with international standards.

What methods of payment are available?

Only the best five! Credit Card, eBucks, Discovery Miles, Snapscan and EFT.

We accept MasterCard and Visa, so you can go right ahead and get those cards warmed up, because they're good with us. Whether you're deeply in overdraft or frugally spending some of that year-end bonus you got back in oh-six: we don't care, as long as your card works.

eBucks and Discovery Miles are those things you earn without having to do anything for it. Basically free money - brilliant.

Snapscan - allows you to scan that cool QR code with your phone to send money our way. Simply download the Snapscan app on your smartphone.

EFT - that's an Electronic Funds Transfer to you. Do us a favour though: Get your bank to email us your confirmation of payment the same day you order. That makes the whole process fit into our favourite number of days: one.

Is this safe?

Safe as houses. Like the White House or houses that form part of the Witness Protection Programme.

All transactions are handled by MyGate Communications (Pty) Ltd (www.mygate.co.za). All information transferred throughout the payment process is secured with a 2048-bit encryption key over SSL.

That means that this information cannot be traced, intercepted or used by unauthorised third parties. Your credit card information will not be kept in our system.

Even if we wanted to (and we don't) we wouldn't be able to see diddly squat of your private stuff. Financial or otherwise.

eBucks - What's this about?

This means that you can spend your hard earned eBucks on SA's best deals! 10 eBucks are always worth R1. So that's why it might seem like you're all of a sudden paying 10 times more but, in reality, you're not. Besides, what else are you gonna do with those eBucks? Exactly!

All you need to do, is login with your ID number or eBucks account number and your PIN. Don't have a PIN number? Just call the eBucks help centre on 087 320 3200 and they'll send an sms with your pin.

And what are Discovery Miles?

As with eBucks, you'll use 10 Discovery Miles for every ZAR spent on our website.

All you need to do, is login with your discovery.co.za user name and password and let the system do her (yes, her) thing. For queries regarding Discovery Miles, please call DiscoveryCard on 0860 11 22 73.

Can I pay part eBucks or Discovery Miles, and part "real" money?

Absolutely. Select eBucks or Discovery Miles in checkout and let the process take over. eBucks payments come back to our site to pay with credit card or EFT, and Discovery Miles payments are done entirely on the Disco website. Easy!

Shipping

How long will delivery take?

How long is a piece of string? It all depends on the product. We generally aim to get you your stuff in 5 - 10 working days, but it can take longer.

After ordering, processing and preparing your order we will send you a tracking number that you can use to see where your goodies are.

Can I order from a location outside South Africa?

We want to say yes, but we would be lying. But we know you're a sneaky so-and-so, so what you could do is get your friend in SA (if you don't have one, stalk someone) and get them to order it for you and they can send it on.

Can you send stuff to my office/gym/bar/spa?

Yes. But be careful with this. If the parcel gets delivered to your office's front desk, or the security gate, or the wrong department - it is still confirmed and delivered. Get it? We will get confirmation of delivery and with that it's out of our hands and hopefully into yours.

In this case, make sure you add some detail in the address comments section (your telephone extension, for example) to make sure our driver contacts you when he's there. Do not send the item to your company's private bag or postbox since there's no way of telling where it'll end up. It is your responsibility that the information provided is correct and accurate.

Please note that we do not, under any circumstance, ship to PO boxes. Never. So, please avoid delays and enter a valid delivery address right away. Otherwise, we'll have to call or email you, which we don't always feel like doing, and it all takes a lot longer...

Does the price include shipping?

No sailor, it doesn't. We don't know where you live until you tell us. You can see how much it's going to cost Postman Pat to get your product to you when you put it in your shopping cart.

I don't trust SA's postal services.

Neither do we.

So we selected South Africa's finest courier companies to do our deliveries. And it works.

“The best service ever!!! Thank you. I will keep supporting you.” Debbie, Pietermaritzburg