Frequently Asked Questions

Our current most F.A. Questions are:

When will I get my order?

Your order will be shipped within 5-10 working days, unless otherwise specified. See your My Orders page for the very latest details we have, but rest assured, as soon as your order is ready for dispatch, we’ll send you a mail with the tracking info.

Why do I pay for shipping?

Instead of hiding the shipping costs in the price of the product, we decided to be transparent and show it. This lets us cut our prices to the bare minimum and show you the best possible savings. It also means you don’t pay double for shipping if you order more than one item. Read more.

Can I return a product?

Yes! If you have a query or concern with any of your purchases, contact us and one of our friendly CS agents will assist you as ASAP as possible. Read more.

General

What is OneDayOnly doing around COVID-19?

We're glad you asked. More on that here.

How does this work?

Every night at 00:00 we wipe the slate clean and feature a whole new set of deals, available for 24 hours or while stocks last. Select what you want, make your payment and your order will be delivered to your door 5-10 working days.

I want to talk to a live person there. Can I call you?

The best way to reach the right person to help you is via our Contact Us page. This way we can be one step ahead when we get back to you - instead of keeping you on hold for ages whilst we try and locate your order. If you're really, really desperate to chat to someone, send us a mail and ask for Raul (that's our in-house code for phone call to customer).

I have a question about the product

Have you tried asking the product itself? We’re kidding. What we know can be found under the “About” and “Product features” sections on the product page.

If you need even more info, grab that model name and number and do some Google PI work. Alternatively drop us an email to assist.

I missed a deal. Can I still get it?

No. Once a deal expires or sells out, that's that. Period. We may offer it again at a later date. But we promise nothing, we allow no backorders, and we have no waiting/notification lists. Sorry. To the swift go the spoils of the race, or something.

Can I send something as a gift?

Absolutely! In checkout, select the "Send this as a gift" delivery option and you'll be presented with a few additional input fields to make sure your gift is super special. Just like all other gifts!

What is a cookie?

A cookie is a small file on your computer that remembers stuff so you don't have to. For example, it'll remember your login details and what's in your shopping cart. If you don't allow our delicious cookie to be stored on your computer, you won't be able to use our website properly.

How does “Sign in” and “Log in” with Facebook work?

Sign in and Log in with Facebook lets you use our website and place orders without having to create a new account. It's really easy.

You can revoke our access to your account by going to your Facebook App Settings page.

Can I sell my stuff on OneDayOnly?

We're always interested in growing our base of suppliers - especially when it comes to quality merchandise.

The way we work is very simple and we want it to be as easy as possible for you. Please send the following information through to sales@onedayonly.co.za:

  • Your best possible cost price ex VAT (please let us know if you're not VAT registered)
  • Normal retail price
  • Available Stock

We will then work out our selling price for the site in line with our required margin. Please note that we are a deals driven business and we can only run a deal if your prices are amazing.

Once a deal has been agreed upon, we will set a date to run and then freeze/reserve the stock with you the day before. We will send you the links to the deals to approve as well. The deal will then run for 24 hours and thereafter an order will be placed by lunchtime the following working day. We would need delivery as soon as possible as we promise delivery to our customers within 5-10 working days.

Placing an order:

How do I place an order?

Simple:

  • Click "View Deal"
  • Select quantity (the more the merrier)
  • Hit “I Want One” and proceed to check out
  • Let us know where you want us to deliver it
  • Choose your method of payment.
  • Click "Submit Order" and you're all set!

Top tips:

  1. You have to be superfast and check out as soon as possible - we have limited stock and once the deal sells out, that’s it.
  2. Items in your cart are only yours once you pay for them. If you don’t complete checkout and payment, someone else might grab your goods.
  3. Remember: if you’re paying by EFT, you need to send proof of payment with your order number as reference to eft@onedayonly.co.za within 2 hours of placing your order to avoid cancellation.
I have a question regarding my order. Who do I get in touch with?

Contact Us. Be sure to include your order number and one of our friendly customer service team members will get back to you ASAP.

I had something in my cart but it disappeared – what happened?

We aren’t able to hold or reserve items in your cart. These products are only yours once you pay for them. So if you’re not quick enough, someone else might snap it up.

Can I cancel my order?

Provided your order hasn’t been dispatched yet, you can get in touch and we’ll assist with your cancellation and process a refund.

I'm having trouble logging in

Oh dear. Personally, we're big fans of Facebook's login functionality because with that we don't need to remember passwords anymore.

If you don't like Facebook (wut?) and created an old school account, you can reset your password.

What is my Password?

If you are having a hard time remembering your password, it's probably best to get a new one.On our login page, click the Forgot Password? button and let enter your email address you used to sign up.

Please note that if you signed up with Facebook, this won't work: your Facebook password is strictly between you and Facebook.

I'm having trouble setting my address?

A few fields are critical to your order, and the suburb field is the most critical of 'em all. When you start typing, it brings up suggestions: make sure you pick one.

Some browsers sometimes have trouble with our suburb "widget." Please use Chrome or Firefox for the best results.

Once you have selected the right suburb, the fields for town, province, postal code and country will automagically be completed.

See below:

Make sure to select the correct Rosebank. You'll have a bad time otherwise.

I can't enter my town or postal code on checkout, help!

Yup that's correct. The only field you need to get right is the suburb field. Start typing the first few characters and select your suburb.

The rest will be automagically completed.

See the image below:

Make sure you select the right Rosebank to prevent disappointment.

Our newsletter

I’d like to sign up. How do I go about it?

Easy! Just click this link: Here

We’ll sign you up and even give you R50 off your first order!

I'm not receiving your daily emails.

Check your spam folder. If they're there, click on our email address and hit “add to contacts”. If that doesn’t work, speak to your company's IT dept and let them know it’s not spam!

How do I unsubscribe from your newsletter?

Well that's not very nice. We thought we had something really special here. It breaks our heart to do this, but here goes: go to the last email you got from us and click “unsubscribe” at the bottom.

Remember that we have 2 newsletters that go out at 5am (daily) and 12:45pm (Monday to Friday). If you’d like to stop receiving both, you’ll need to unsubscribe from both.

Returns and refunds

Can I return a product?

Yes you can. There are a few stipulations depending on the nature of your return but if you have a concern with any of your purchases Contact Us and one of our friendly CS agents will assist you further. We’ll just need your order number, reason for the return. Read more below or find out more Here.

Are my purchases under warranty?

Yes. For faulty products and manufacturing issues, our standard warranty period is 6 months from the date you received the item. In a few cases, this may be longer.

My product doesn't work – help!

Well stop using it as a dance floor then. If you haven’t been doing that, Contact Us with your order number and a description of the issue(s) and we'll be in touch soonest to assist.

My order was damaged upon arrival. What can I do?

Whatever you do, do not hit the courier. It was probably someone else who dropped it anyway. Contact Us within 5 days of receipt of the item. Please be sure to supply your order number.

I’ve changed my mind about my order.

You can return any unwanted product to us within 5 days of receipt of the order, provided it is

  • in its original new condition, suitable for re-selling
  • in the original packaging (with any original labels attached, where applicable)
  • not missing any accessories, booklets or parts

Due to their nature, certain products (underwear and bedlinen, for example) are not eligible for return.

Please Contact Us with your order number and reason for return. Upon completion of our returns inspection, a product refund will be issued.

The product doesn’t fit. Can I do an exchange?

Although there are occasionally exceptions, we usually don't hold replacement stock so an exchange is unlikely. In this instance you should be prepared for a refund-only option once we’ve collected the oversized or undersized item. We’ll need to know about this within 5 days of receipt of the order to arrange the return.

The incorrect product was delivered.

Sorry! Please Contact Us with your order number as well as a description of what you received and someone will be in touch to arrange collection of the incorrect product, whilst we locate your correct order. If not en route to Botswana, it should be in your hands in no time.

I haven't received my refund yet.

If your return has been assessed and you are due for a refund, please take note of the following:If you paid via EFT, SnapScan, Zapper, Ozow or Discovery Miles, please remember we need your bank details so we can process your refund. A bank transfer refund could take up to 5 working days to reflect, whilst a refund to your credit card can take up to 2 weeks, depending on your bank. If you’re still waiting after this time, please Contact Us and we’ll assist.

Making payments

I have a question regarding my payment.

Get in touch with our customer service team via our Contact Us page and we will be able to assist.

Can I have your banking details?

Sure!

Standard Bank
OneDayOnly Offers (Pty) Ltd, cheque account 270656502, branch code 051001

FNB
OneDayOnly Offers (Pty) Ltd, cheque account 62299139066, branch code 250655

I'm struggling to make payment.

From time to time, our banking and payment partners experience problems which directly affect your transactions with us. We apologise in advance for any inconvenience and advise you to select a different payment method.

Have you received my EFT payment?

In order for us to process EFT payments, we need you to send your proof of payment to EFT@onedayonly.co.za within 2 hours of placing your order. Only then will your order be confirmed. If you have received an order confirmation email, then yes, payment has been received and your order is being processed as we speak.

I paid but my order was cancelled – help!

If you pay via EFT, we need you to send your proof of payment to EFT@onedayonly.co.za in order to confirm your order. If for some reason we do not receive this, your order will automatically cancel after 2 hours.

Please Contact Us and we’ll help as best we can. If the item is still available, we’ll assist with a reorder. If not, we will need to arrange a refund.

What methods of payment are available?

Credit card, eBucks, Discovery Miles, Snapscan, Zapper, Mobicred, EFT and Ozow (instant EFT).

We accept MasterCard and Visa, so you can go right ahead and get those cards warmed up. Whether you're deeply in overdraft or frugally spending some of that year-end bonus you got back in oh-six: we don't care, as long as your card works.

eBucks and Discovery Miles are those things you earn by spending or even exercising these days. It’s like free money to spend on our deals! Brilliant.

Snapscan and Zapper allow you to scan a QR code with your phone to send money our way. Simply download the Snapscan or Zapper app on your smartphone.

EFT - that's Electronic Funds Transfer to you. NB: please ensure proof of payment is emailed to us the same day you order. That makes the whole process fit into our favourite number of days: one.

OZOW Instant EFT: supporting FNB, Standard Bank, ABSA, Nedbank, Capitec and Investec payments, Ozow allows you to pay for your order by EFT instantly and securely.

Mobicred – an ingenious way to buy now and pay later! Think about it as a store credit account that works online.

For more information on what is required to process a payment, proceed to checkout, select your desired payment option and follow the instructions.

How come you guys know my credit card number?

We don't. We use a "tokenisation" system called 1Click provided by the good people over at Wirecard to make credit card payments suck less.

This means that they keep your credit card on file. And that is one super secure file. We, on the other hand, only keep the data you can see on the checkout page: the name, part of your credit card number, and the expiry date: not nearly enough for us (or anyone else) to replicate your card. This is in line with international standards.

Why is my credit card payment not going through?

Our credit card provider acts as a middleman between OneDayOnly and your bank to process online transactions. The ultimate authorisation for a transaction comes from your bank. So if your card transaction has failed, the most probable cause is a bank decline.

Some common reasons for a bank decline include insufficient funds, incorrect card details or exceeding daily limits. Some banks automatically disable debit cards for online payments, so you may need to contact your bank to enquire further.

eBucks - what's this about?

10 eBucks are worth R1. All you need to do is login with your ID number or eBucks account number and your PIN. If you don't have a PIN number, just call the eBucks help centre on 087 320 3200 and they'll SMS one through.

How can I use my Discovery Miles?

As with eBucks, you'll use 10 Discovery Miles for every ZAR spent on our website. All you need to do is login with your discovery.co.za user name and password and let the system do her (yes, her) thing. For queries regarding Discovery Miles, please call DiscoveryCard on 0860 11 22 73.

Can I pay part of my total with eBucks or Discovery Miles?

Absolutely. Select eBucks or Discovery Miles in checkout and let the process take over. eBucks payments come back to our site to pay with credit card or EFT, and Discovery Miles payments are done entirely on the Disco website. Easy!

My Discovery Miles / eBucks were deducted but my order was cancelled.

Please Contact Us and we’ll assist as fast as we can.

Is this safe?

All transactions are handled by Wirecard Solutions South Africa (Pty) Ltd (www.wirecard.co.za) and PayU Payment Solutions (Pty) Ltd (www.payu.co.za).

That means that this information cannot be traced, intercepted or used by unauthorised third parties. Your credit card information will not be kept in our system.

I have wallet credit – where can I find it?

Here’s how it works: the next time you make a purchase and proceed to checkout look under the “Payment” section to find your wallet balance.

You can adjust the amount you wish to use and can shop as many times as you like until you’ve spent all your wallet credit.

Should you have any queries, please Contact Us.

Vouchers

My voucher isn’t working – what now?

Please check the expiry date to make sure your voucher is still valid. Once expired, a voucher code cannot be reinstated. Should an order fail or be cancelled for any reason, the voucher code will be null and void. In such an instance, please Contact Us for a replacement voucher code.

For more information on our vouchers see https://www.onedayonly.co.za/onedayonly-voucher

Can I purchase a gift voucher for a friend?

Unfortunately we’re not equipped to offer vouchers for purchase at this stage.

I ordered a print voucher, when will it be sent?

Usually our canvas, calendar and photo book print vouchers from companies like MyPrintBar, are sent to our customers within a day or so of purchasing.

However - depending on volumes - we may require up to three business days to send your print vouchers.

Why pay shipping on a photo book or canvas print voucher?

Isn't a voucher or coupon a digital download? Yes it is.

But when it comes to vouchers for printing on canvas, photo books, calendars, etc., we do often charge shipping when you purchase with us.

We're not trying to pull a quick one: this is to make sure you don't have to pay when your prints are sent to you by the printing business themselves.

In other words, it's not shipping to get your voucher to you, but rather a pre-payment of the shipping charge to get your printed product to you.

We haven't always done it this way, but we find that if we don't charge shipping, our customers end up with an unpleasant surprise when they process their prints and find out only then that there's more to be paid.

Shipping

How long does delivery take?

It’s genuinely hard to say, because it often depends on the product. We aim to get you your stuff in 5-10 working days, but it can take longer. If we do run into any extreme delays, we will be in touch.

After ordering, processing and preparing your order we will send you a tracking number that you can use to see where your goodies are.

Does the price include shipping?

No sailor, it does not. Here’s why: the shipping price is calculated based on 2 things: how far away you stay, and how heavy your order is.

Because we know neither of those things until you reach checkout, we can’t tell you what the shipping cost will be until then.

As soon as you confirm your delivery details at checkout, your shipping cost will be added to your total.

No tracking information is available, what now?

If you have just received our email saying your parcel has been dispatched, please give it a few hours.

Our couriers start sending tracking information three to eight (yup) hours after parcels left our warehouse.

On the other hand, if it has been a day or longer - get in touch and we'll get on it right away!

Can I collect my order myself?

Unfortunately not. We don’t have any collection points at this stage. But if you don’t expect to be home to receive your order, you can have it delivered to your office or try our Pargo delivery option.

Can I change my delivery address?

Yes you can, as long as we haven’t shipped it yet. Hop over to your account page on our site, find the order in question and click the “Change delivery address” link. If the link is not there, your order has likely already been prepared for dispatch.

Can you send stuff to my office/gym/bar/spa?

Yes. but you need to be careful here. Every order needs to be accepted and signed for, and once we have delivery confirmation, it is out of our hands. It is your responsibility to make sure the address details you give us are correct. Please also ensure that someone you trust is available at the address you have selected to accept on your behalf and who will ensure it gets to you.

If you’re not home during office hours, try our Pargo delivery option.

Please note that we do not, under any circumstance, ship to PO Boxes. Ever.

Can I order from a location outside South Africa?

You can order from anywhere so long as you pay with an SA credit card or EFT from an SA bank account. We however can only deliver within South African borders.

What is Pargo?

With over 2500 collection points, Pargo will deliver your parcel to a store near you. Select the Pargo delivery option in checkout.

I don't trust SA's postal services.

Neither do we. That’s why we’ve selected South Africa's finest courier companies to do our deliveries and get your order to you as fast as possible.

“Keep the deals coming, great to see a new deal every day” Martin, Johannesburg