We cannot apologise enough for this. Since lockdown, we have experienced a radical increase in sales, which has in turn created a significant backlog for our Customer Service team.
We are responding to record numbers of people, but if you are wondering the above question - you’re not one of those people yet.
We are doing everything in our power to work through this backlog, hiring more staff as well as revamping our systems and processes - but all of this will take time to take effect.
Again, we're so sorry for the wait. We go into more detail on our COVID-19 page.
We are currently struggling with a backlog of orders since the eCommerce and supplier regulations were eased, so our standard 5-10 working day delivery time frame will, in many cases, be extended. Please bear with us. As soon as your order is ready for dispatch, we’ll send you a mail with the tracking info.
Instead of hiding the shipping costs in the price of the product, we decided to be transparent and show it. This lets us cut our prices to the bare minimum and show you the best possible savings. It also means you don’t pay double for shipping if you order more than one item. Read more.
Yes! If you have a query or concern with any of your purchases, contact us and one of our friendly CS agents will assist you as ASAP as possible. Read more.
We're glad you asked. More on that here.
Every night at 00:00 we wipe the slate clean and feature a whole new set of deals, available for 24 hours or while stocks last. Select what you want, make your payment and your order will be delivered to your door in 5-10 working days.
Use the "Contact us" link at the bottom of this page or fire off a mail to firstname.lastname@example.org Be sure to include your order number and one of our friendly customer service team members will get back to you ASAP.
The best way to reach the right person to help you is through the "Contact us" link at the bottom of this page. This way we can be one step ahead when we get back to you - instead of keeping you on hold for ages whilst we try and locate your order. If you're really, really desperate to chat to someone, send us a mail and ask for Raul (that's our in-house code for phone call to customer).
Have you tried asking the product itself? We’re kidding. What we know can be found under the “About” and “Product features” sections on the product page.
If you need even more info, grab that model name and number and do some Google PI work. Alternatively drop us an email to assist.
We aren’t able to hold or reserve items in your cart. These products are only yours once you pay for them. So if you’re not quick enough, someone else might snap it up.
No. Once a deal expires or sells out, that's that. Period. We may offer it again at a later date. But we promise nothing, we allow no backorders, and we have no waiting/notification lists. Sorry. To the swift go the spoils of the race, or something.
Provided your order hasn’t been dispatched yet, you can get in touch and we’ll assist with your cancellation and process a refund.
A cookie is a small file on your computer that remembers stuff so you don't have to. For example, it'll remember your login details and what's in your shopping cart. If you don't allow our delicious cookie to be stored on your computer, you won't be able to use our website properly.
Sign in and Log in with Facebook lets you use our website and place orders without having to create a new account. It's really easy.
You can revoke our access to your account by going to your Facebook App Settings page.
Easy! Just click this link: Here
We’ll sign you up and even give you R50 off your first order!
Check your spam folder. If they're there, click on our email address and hit “add to contacts”. If that doesn’t work, speak to your company's IT dept and let them know it’s not spam!
Well that's not very nice. We thought we had something really special here. It breaks our heart to do this, but here goes: go to the last email you got from us and click “unsubscribe” at the bottom.
Remember that we have 2 newsletters that go out at 5am (daily) and 12:45pm (Monday to Friday). If you’d like to stop receiving both, you’ll need to unsubscribe from both.
Yes you can. There are a few stipulations depending on the nature of your return but if you have a concern with any of your purchases, email email@example.com and one of our friendly CS agents will assist you further. We’ll just need your order number, reason for the return and any supporting images to speed up the process. Read more below or find out more Here.
Yes. For faulty products and manufacturing issues our standard warranty period is 6 months. In a few cases, this may be longer. If you’re not sure, or can’t remember when you bought it, get in touch with us at firstname.lastname@example.org and we'll assist. Be sure to include your order number, description of the issue and a few supporting images so we can be one step ahead when we get back to you.
Well stop using it as a dancefloor then. If you haven’t been doing that, please email email@example.com with your order number, issue(s) and any supporting pictures. We’ll be in touch soonest to assist.
Whatever you do, do not hit the courier. It was probably someone else who dropped it anyway. Let us know at firstname.lastname@example.org within 5 days of receipt of the item. Please be sure to supply your order number, aphoto of the damaged product plus images of the packaging (images upfront always help to speed up the process).
You can return any unwanted product to us within 5 days of receipt of the order, provided it is
Due to their nature, certain products (underwear and bedlinen, for example) are not eligible for return.
Please email email@example.com with your order number, reason for return and a supporting picture. Upon completion of our returns inspection, a product refund will be issued.
Although there are occasionally exceptions, we usually don't hold replacement stock so an exchange is unlikely. In this instance you should be prepared for a refund-only option once we’ve collected the oversized or undersized item. We’ll need to know about this within 5 days of receipt of the order to arrange the return.
Sorry! Please email firstname.lastname@example.org with your order number as well as a picture of what you received and someone will be in touch to arrange collection of the incorrect product, whilst we locate your correct order. If not en route to Botswana, it should be in your hands in no time.
If your return has been assessed and you are due for a refund, please take note of the following:If you paid via EFT, SnapScan, Zapper, Ozow or Discovery Miles, please remember we need your bank details so we can process your refund. A bank transfer refund could take up to 5 working days to reflect, whilst a refund to your credit card can take up to 2 weeks, depending on your bank. If you’re still waiting after this time, please email email@example.com and we’ll assist.
Get in touch with our customer service team at firstname.lastname@example.org and we will be able to assist.
OneDayOnly Offers (Pty) Ltd, cheque account 270656502, branch code 051001
OneDayOnly Offers (Pty) Ltd, cheque account 62299139066, branch code 250655
From time to time, our banking and payment partners experience problems which directly affect your transactions with us. We apologise in advance for any inconvenience and advise you to select a different payment method.
In order for us to process EFT payments, we need you to send your proof of payment to EFT@onedayonly.co.za within 2 hours of placing your order. Only then will your order be confirmed. If you have received an order confirmation email, then yes, payment has been received and your order is being processed as we speak.
If you pay via EFT, we need you to send your proof of payment to EFT@onedayonly.co.za in order to confirm your order. If for some reason we do not receive this, your order will automatically cancel after 2 hours.
Please email email@example.com and we’ll help as best we can. If the item is still available, we’ll assist with a reorder. If not, we will need to arrange a refund.
Please email firstname.lastname@example.org and we’ll assist as fast as we can.
Credit card, eBucks, Discovery Miles, Snapscan, Zapper, Mobicred, EFT and Ozow (instant EFT).
We accept MasterCard and Visa, so you can go right ahead and get those cards warmed up. Whether you're deeply in overdraft or frugally spending some of that year-end bonus you got back in oh-six: we don't care, as long as your card works.
eBucks and Discovery Miles are those things you earn by spending or even exercising these days. It’s like free money to spend on our deals! Brilliant.
Snapscan and Zapper allow you to scan a QR code with your phone to send money our way. Simply download the Snapscan or Zapper app on your smartphone.
EFT - that's Electronic Funds Transfer to you. NB: please ensure proof of payment is emailed to us the same day you order. That makes the whole process fit into our favourite number of days: one.
OZOW Instant EFT: supporting FNB, Standard Bank, ABSA, Nedbank, Capitec and Investec payments, Ozow allows you to pay for your order by EFT instantly and securely.
Mobicred – an ingenious way to buy now and pay later! Think about it as a store credit account that works online.
For more information on what is required to process a payment, proceed to checkout, select your desired payment option and follow the instructions.
We don't. We use a "tokenisation" system called 1Click provided by the good people over at Wirecard to make credit card payments suck less.
This means that they keep your credit card on file. And that is one super secure file. We, on the other hand, only keep the data you can see on the checkout page: the name, part of your credit card number, and the expiry date: not nearly enough for us (or anyone else) to replicate your card. This is in line with international standards.
All transactions are handled by Wirecard Solutions South Africa (Pty) Ltd (www.wirecard.co.za) and PayU Payment Solutions (Pty) Ltd (www.payu.co.za).
That means that this information cannot be traced, intercepted or used by unauthorised third parties. Your credit card information will not be kept in our system.
Our credit card provider acts as a middleman between OneDayOnly and your bank to process online transactions. The ultimate authorisation for a transaction comes from your bank. So if your card transaction has failed, the most probable cause is a bank decline.
Some common reasons for a bank decline include insufficient funds, incorrect card details or exceeding daily limits. Some banks automatically disable debit cards for online payments, so you may need to contact your bank to enquire further.
10 eBucks are worth R1. All you need to do is login with your ID number or eBucks account number and your PIN. If you don't have a PIN number, just call the eBucks help centre on 087 320 3200 and they'll SMS one through.
As with eBucks, you'll use 10 Discovery Miles for every ZAR spent on our website. All you need to do is login with your discovery.co.za user name and password and let the system do her (yes, her) thing. For queries regarding Discovery Miles, please call DiscoveryCard on 0860 11 22 73.
Absolutely. Select eBucks or Discovery Miles in checkout and let the process take over. eBucks payments come back to our site to pay with credit card or EFT, and Discovery Miles payments are done entirely on the Disco website. Easy!
We only issue wallet credit as prizes. If you’re one of the lucky ones to have credit in your wallet, here’s how it works: the next time you make a purchase and proceed to checkout look under the “Payment” section to find your wallet balance.
You can adjust the amount you wish to use and can shop as many times as you like until you’ve spent all your wallet credit.
Should you have any queries, please contact our customer service team at email@example.com
Please check the expiry date to make sure your voucher is still valid. Once expired, a voucher code cannot be reinstated. Should an order fail or be cancelled for any reason, the voucher code will be null and void. In such an instance, please contact firstname.lastname@example.org for a replacement voucher code.
For more information on our vouchers see https://www.onedayonly.co.za/onedayonly-voucher
Unfortunately we’re not equipped to offer vouchers for purchase at this stage.
It’s genuinely hard to say, because it often depends on the product. We aim to get you your stuff in 5-10 working days, but it can take longer. If we do run into any extreme delays, we will be in touch.
After ordering, processing and preparing your order we will send you a tracking number that you can use to see where your goodies are.
You can order from anywhere so long as you pay with an SA credit card or EFT from an SA bank account. We however can only deliver within South African borders.
Unfortunately not. We don’t have any collection points at this stage. But if you don’t expect to be home to receive your order, you can have it delivered to your office or try our Pargo delivery option.
Yes. but you need to be careful here. Every order needs to be accepted and signed for, and once we have delivery confirmation, it is out of our hands. It is your responsibility to make sure the address details you give us are correct. Please also ensure that someone you trust is available at the address you have selected to accept on your behalf and who will ensure it gets to you.
If you’re not home during office hours, try our Pargo delivery option.
Please note that we do not, under any circumstance, ship to PO Boxes. Ever.
No sailor, it does not. Here’s why: the shipping price is calculated based on 2 things: how far away you stay, and how heavy your order is.
Because we know neither of those things until you reach checkout, we can’t tell you what the shipping cost will be until then.
As soon as you confirm your delivery details at checkout, your shipping cost will be added to your total.
Yes you can, as long as we haven’t shipped it yet. Hop over to your account page on our site, find the order in question and click the “Change delivery address” link. If the link is not there, your order has likely already been prepared for dispatch.
With over 2500 collection points, Pargo will deliver your parcel to a store near you. Select the Pargo delivery option in checkout.
Neither do we. That’s why we’ve selected South Africa's finest courier companies to do our deliveries and get your order to you as fast as possible.
Lightning quick and you don't have to remember a thing. You're just one click away.
If you have an account with us, please log in.
Quite possibly. If you paid via EFT, please allow us a little time to process. If your bank sent us proof of payment, you should receive a confirmation email in the next hour or so.
That's easy to find out: go to your account to find out. But keep in mind the next question:
The short version? It's because we don't hold stock. Our partners deliver exactly what we need, after a deal has run. That way we keep our costs down, prices low and everybody (including you) happy.
OneDayOnly Offers (Pty) Ltd, cheque account 270656502, branch code 051001
OneDayOnly Offers (Pty) Ltd, cheque account 62299139066, branch code 250655
Whilst we'd love to help, you'll probably need to contact your bank on one of the following numbers for further assistance.
Absa - 0860 008 600
Capitec - 0860 10 20 43
FNB - 087 575 9404
Investec - 0860 110 161
Nedbank - 0860 555 111
Standard Bank - 0860 123 000
Never have to wait at home all day for your parcel or miss a delivery again: Pargo delivers your parcels to a store near you.
Having partnered with hundreds of stores in South Africa, there's (almost) always a Pick-up Point near you: often with opening hours of up to 15 hours per day - some (like fuel stations) are even open 24/7!
Why not give it a try today?
Well, because we also have to pay for delivery. And that money needs to come from somewhere.
Shipping costs money and we don't want to go bankrupt.
We have debated the merits of offering free shipping at length but the reality is that – without some magic source of free cash – the only place that money can come from is from our customers.
That leaves us with two options: hide it in the price of the product, or show it. We decided to be transparent and show it. This lets us cut our prices to the bare minimum and show you the best possible savings.
If we had incorporated the shipping cost into the price of an item, you’d pay double whenever you order more than one item but, in reality, the cost of shipping doesn’t necessarily go up.
By the way: the actual shipping charge you pay is a best-effort approximation of what shipping is going to cost us. As a result, ordering a 3kg item to Sandton or Cape Town may work out cheaper than a 75g iPhone cover to Springbok. Don’t blame us; blame the vast expanse that is our beautiful South Africa.
We'd love to offer free shipping. But we can't, because that means turning our company into a loss-making enterprise.
We rarely hold stock. Our partners deliver exactly what we need, after a deal has run. That way we keep our costs down, prices low and everybody (including you) happy.
We're not like other online shops with a fixed catalogue and tons of stock. Instead, most of our products never come back to our website again. That’s how we want it, as it keeps us fresh and unpredictable (win #1).
So, after you (and lots of others) have placed your orders, we go to our suppliers and place a massive, single order. Our suppliers love this, as it keeps things simple and moving along smoothly. Happy suppliers equal low prices (win #2).
Since we don’t hold stock, we can work with a cheaper, medium-sized warehouse, instead of a mega-warehouse (win #3) and we’re saving lots on not needing any processes involved in handling and returning unsold stock, allowing us to offer better deals (win #4).
The practice of not holding stock is one of the core principles behind OneDayOnly’s success. That, and our sparkling personalities of course.