Updated 30 March 2020 - please note this is a consistently updated page that may change daily.
The coronavirus outbreak has caused understandable concern, and the situation is developing day by day. Although we don't know exactly how things will look going into the next few weeks, we will do our best to keep our communication concise and current and will inform you of any changes that may affect you.
For more information go to sacoronavirus.co.za.
We welcome the government's decision to effect a 21-day lock down period, and we will be suspending the delivery of non-essential products from Friday March 27th until the lock down has been lifted.
As it currently stands, this suspension will not apply to the sale of essential goods - which will be marked as such clearly on the site - and we will continue to dispatch these products as normal. Should there be any changes regarding the delivery of essentials, we will communicate this to you.
All other products can still be added to your cart and ordered as normal, but we will place these orders on hold for dispatch as quickly as possible following the lift of the lock down.
OneDayOnly has taken note of and is in accordance with the gazetted pricing regulations. Please note that as a result of extraordinary demand, certain suppliers and manufacturers have been required to take extraordinary measures to bring products to us - including air-freighting stock into the country. These measures, while necessary, can drive up the cost of certain goods considerably.
All essential items are marked with an ESSENTIAL ITEM sticker and will be delivered during lock down.
Essential items include but are not limited to:
We’ve broken our products down into 2 categories: essentials and non-essentials.
Essential items can and will be dispatched to you during lock down. A tracking number will be emailed to you when the product(s) leave our warehouse, and a courier will deliver to your home.
Non-essential items will not be delivered during the lock down. These can still be added to your cart and ordered as normal, but we will place these orders on hold for dispatch as quickly as possible following the lift of the lock down.
Should you place an order for an essential and non-essential item, you delivery will be split and the essential(s) delivered soonest, with the non-essential(s) held back.
From our side:
As of Friday March 27th, OneDayOnly has implemented a comprehensive work from home strategy wherever possible. Only essential staff remain in operation at our warehouses, and every precaution has been taken to ensure they are and remain safe. Each packing station is equipped with hand sanitiser and surfaces and equipment are routinely wiped down.
Employees are encouraged to practice social distancing, and procedures have been put in place to keep physical contact down to a minimum when handling and packing orders for dispatch.
From the courier's side:
OneDayOnly will make use of Fast & Furious couriers to effect the deliveries of essential items at this time. Fast & Furious have implemented out their own specific preventative measures, and we're confident in their ability to continue to maintain a responsible and efficient delivery service at this time.
Because the safety of the courier and the customer is of the utmost importance, the courier may ask if he/she can sign on your behalf.
From your side:
If you wish to change your delivery address for any order, this can be done directly from your account once you're logged in. If you'd like to update the delivery address of any order that has already left our warehouse, please drop us an email and we will assist further.
Please note that we are currently not processing returns, though these can still be logged with our customer service team as normal. If you have any further questions/concerns, please feel free to contact us at email@example.com.
Thank you for your support, and as always, we remain committed to bringing you good deals at better prices.
Lightning quick and you don't have to remember a thing. You're just one click away.
If you have an account with us, please log in.
Quite possibly. If you paid via EFT, please allow us a little time to process. If your bank sent us proof of payment, you should receive a confirmation email in the next hour or so.
That's easy to find out: go to your account to find out. But keep in mind the next question:
The short version? It's because we don't hold stock. Our partners deliver exactly what we need, after a deal has run. That way we keep our costs down, prices low and everybody (including you) happy.
OneDayOnly Offers (Pty) Ltd, cheque account 270656502, branch code 051001
OneDayOnly Offers (Pty) Ltd, cheque account 62299139066, branch code 250655
Whilst we'd love to help, you'll probably need to contact your bank on one of the following numbers for further assistance.
Absa - 0860 008 600
Capitec - 0860 10 20 43
FNB - 087 575 9404
Investec - 0860 110 161
Nedbank - 0860 555 111
Standard Bank - 0860 123 000
Never have to wait at home all day for your parcel or miss a delivery again: Pargo delivers your parcels to a store near you.
Having partnered with hundreds of stores in South Africa, there's (almost) always a Pick-up Point near you: often with opening hours of up to 15 hours per day - some (like fuel stations) are even open 24/7!
Why not give it a try today?
Well, because we also have to pay for delivery. And that money needs to come from somewhere.
Shipping costs money and we don't want to go bankrupt.
We have debated the merits of offering free shipping at length but the reality is that – without some magic source of free cash – the only place that money can come from is from our customers.
That leaves us with two options: hide it in the price of the product, or show it. We decided to be transparent and show it. This lets us cut our prices to the bare minimum and show you the best possible savings.
If we had incorporated the shipping cost into the price of an item, you’d pay double whenever you order more than one item but, in reality, the cost of shipping doesn’t necessarily go up.
By the way: the actual shipping charge you pay is a best-effort approximation of what shipping is going to cost us. As a result, ordering a 3kg item to Sandton or Cape Town may work out cheaper than a 75g iPhone cover to Springbok. Don’t blame us; blame the vast expanse that is our beautiful South Africa.
We'd love to offer free shipping. But we can't, because that means turning our company into a loss-making enterprise.
We rarely hold stock. Our partners deliver exactly what we need, after a deal has run. That way we keep our costs down, prices low and everybody (including you) happy.
We're not like other online shops with a fixed catalogue and tons of stock. Instead, most of our products never come back to our website again. That’s how we want it, as it keeps us fresh and unpredictable (win #1).
So, after you (and lots of others) have placed your orders, we go to our suppliers and place a massive, single order. Our suppliers love this, as it keeps things simple and moving along smoothly. Happy suppliers equal low prices (win #2).
Since we don’t hold stock, we can work with a cheaper, medium-sized warehouse, instead of a mega-warehouse (win #3) and we’re saving lots on not needing any processes involved in handling and returning unsold stock, allowing us to offer better deals (win #4).
The practice of not holding stock is one of the core principles behind OneDayOnly’s success. That, and our sparkling personalities of course.