How COVID-19 and level
1 lockdown may affect your order.
Please be sure to see the My Orders
page in your account
for detailed information - this will always show the
very latest details we have on your order.
Below are our top 2 most common queries at the moment. There's
every chance your question may be answered here:
We're so sorry if you've waited past our usual lead time for
On the very rare occasion, your order may take a little longer
than usual, but we will let you know the second it has been dispatched.
Why did I
only receive part of my order?
Please note that a small portion of our deliveries have been
impacted by COVID-19. If some items in your order are marked dispatched and others are not, we are aware of this and
are actively working on completing delivery.
Please see the My Orders
page for more information - this will
show you exactly which of your items
have been dispatched, as well as provide info on the outstanding items.