How COVID-19 and level 1 lockdown may affect your order.
Please be sure to see the My Orders
page in your account for detailed information - this will always show the very latest details we have on your order.
Below are our top 2 most common queries at the moment. There's every chance your question may be answered here:
Where is my order?
We're so sorry if you've waited past our usual lead time for delivery!
On the very rare occasion, your order may take a little longer than usual, but we will let you know the second it has been dispatched.
Why did I only receive part of my order?
Please note that a small portion of our deliveries have been impacted by COVID-19. If some items in your order are marked dispatched and others are not, we are aware of this and are actively working on completing delivery.
Please see the My Orders
page for more information - this will show you exactly which of your items have been dispatched, as well as provide info on the outstanding items.