Our sincerest apologies for the wait you may be experiencing, either for your order or a response from our CS team. Both are a direct result of unprecedented volumes, and we are rapidly working through the backlog to ensure we can resume our standard levels of service.
NOTE: please be sure to see the My Orders page in your account for detailed information - we have revamped this to ensure it always shows the very latest details we have on your order.
Below are our 3 most common queries at the moment. There's every chance your question may be answered here:
We cannot apologise enough for this. Since lockdown, we have experienced a radical increase in sales and customers, but we are not doing a sufficient job of communicating exactly how badly our processes (and suppliers) are impacted as a result.
Our own processes have been impacted both by the challenges thrown at us (such as suppliers and couriers working on skeleton staff or shutting down completely), as well as massively increased demand - all of which is compounded by us being unable to ship most items for 8 weeks.
Despite this, we have moved record numbers of orders to our customers and responded to a staggering number of people on Customer Service. However there are some 1000+ orders still being processed (some even from April) and our customer service staff face a constantly increasing number of questions. We are doing everything in our power to work through this backlog, hiring more staff as well as revamping our systems and processes - but all of this will take time to take effect.
We hope this goes some way towards explaining the silence from our end, and again, we're so sorry for the wait.
We're sorry if you've waited past our usual lead time for delivery.
Orders may take a little longer than usual, but we will let you know the second it has been dispatched.
Please note that a small portion of our deliveries have been impacted by COVID-19. If some items in your order are marked dispatched and others are not, we are aware of this and are actively working through this backlog.
Please see the My Orders page for more information - this will show you exactly which of your items have been dispatched, as well as provide info on the outstanding items.
If your item has not been dispatched yet, please note that we are aware of this and we are are working our way through the backlog.
Lightning quick and you don't have to remember a thing. You're just one click away.
If you have an account with us, please log in.
Quite possibly. If you paid via EFT, please allow us a little time to process. If your bank sent us proof of payment, you should receive a confirmation email in the next hour or so.
That's easy to find out: go to your account to find out. But keep in mind the next question:
The short version? It's because we don't hold stock. Our partners deliver exactly what we need, after a deal has run. That way we keep our costs down, prices low and everybody (including you) happy.
OneDayOnly Offers (Pty) Ltd, cheque account 270656502, branch code 051001
OneDayOnly Offers (Pty) Ltd, cheque account 62299139066, branch code 250655
Whilst we'd love to help, you'll probably need to contact your bank on one of the following numbers for further assistance.
Absa - 0860 008 600
Capitec - 0860 10 20 43
FNB - 087 575 9404
Investec - 0860 110 161
Nedbank - 0860 555 111
Standard Bank - 0860 123 000
Never have to wait at home all day for your parcel or miss a delivery again: Pargo delivers your parcels to a store near you.
Having partnered with hundreds of stores in South Africa, there's (almost) always a Pick-up Point near you: often with opening hours of up to 15 hours per day - some (like fuel stations) are even open 24/7!
Why not give it a try today?
Well, because we also have to pay for delivery. And that money needs to come from somewhere.
Shipping costs money and we don't want to go bankrupt.
We have debated the merits of offering free shipping at length but the reality is that – without some magic source of free cash – the only place that money can come from is from our customers.
That leaves us with two options: hide it in the price of the product, or show it. We decided to be transparent and show it. This lets us cut our prices to the bare minimum and show you the best possible savings.
If we had incorporated the shipping cost into the price of an item, you’d pay double whenever you order more than one item but, in reality, the cost of shipping doesn’t necessarily go up.
By the way: the actual shipping charge you pay is a best-effort approximation of what shipping is going to cost us. As a result, ordering a 3kg item to Sandton or Cape Town may work out cheaper than a 75g iPhone cover to Springbok. Don’t blame us; blame the vast expanse that is our beautiful South Africa.
We'd love to offer free shipping. But we can't, because that means turning our company into a loss-making enterprise.
We rarely hold stock. Our partners deliver exactly what we need, after a deal has run. That way we keep our costs down, prices low and everybody (including you) happy.
We're not like other online shops with a fixed catalogue and tons of stock. Instead, most of our products never come back to our website again. That’s how we want it, as it keeps us fresh and unpredictable (win #1).
So, after you (and lots of others) have placed your orders, we go to our suppliers and place a massive, single order. Our suppliers love this, as it keeps things simple and moving along smoothly. Happy suppliers equal low prices (win #2).
Since we don’t hold stock, we can work with a cheaper, medium-sized warehouse, instead of a mega-warehouse (win #3) and we’re saving lots on not needing any processes involved in handling and returning unsold stock, allowing us to offer better deals (win #4).
The practice of not holding stock is one of the core principles behind OneDayOnly’s success. That, and our sparkling personalities of course.