How COVID-19 and level 1 lockdown may affect your order.
Please be sure to see the My Orders page in your account for detailed information - this will always show the very latest details we have on your order.
Below are our top 2 most common queries at the moment. There's every chance your question may be answered here:
Where is my order?
We're so sorry if you've waited past our usual lead time for delivery!
On the very rare occasion, your order may take a little longer than usual, but we will let you know the second it has been dispatched.
Why did I only receive part of my order?
Please note that a small portion of our deliveries have been impacted by COVID-19. If some items in your order are marked dispatched and others are not, we are aware of this and are actively working on completing delivery.
Please see the My Orders page for more information - this will show you exactly which of your items have been dispatched, as well as provide info on the outstanding items.
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Read all FAQ's
How can we help you?
Frequently asked questions
Why are you not responding to my message?
We're so sorry for this! A radical increase in sales and customers means that things are taking longer than normal (including responses to your query). We are doing everything we can to work through this backlog - such as hiring more staff - but this will take some time to take effect. Again, we're so sorry for the wait.
Did you get my payment?
Quite possibly. If you paid via EFT, please allow us a little time to process. If your bank sent us proof of payment, you should receive a confirmation email in the next hour or so.
Where is my order?
That's easy to find out: go to your account to find out. But keep in mind the next question:
Why do you take 5 - 10 working days to ship?!?
The short version? It's because we don't hold stock. Our partners deliver exactly what we need, after a deal has run. That way we keep our costs down, prices low and everybody (including you) happy.
What are your bank details?
Standard Bank
OneDayOnly Offers (Pty) Ltd, cheque account 270656502, branch code 051001
FNB
OneDayOnly Offers (Pty) Ltd, cheque account 62299139066, branch code 250655
Why has my credit card payment failed?
Whilst we'd love to help, you'll probably need to contact your bank on one of the following numbers for further assistance.
Absa - 0860 008 600
Capitec - 0860 10 20 43
FNB - 087 575 9404
Investec - 0860 110 161
Nedbank - 0860 555 111
Standard Bank - 0860 123 000
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What is Pargo?
Never have to wait at home all day for your parcel or miss a delivery again: Pargo delivers your parcels to a store near you.
Having partnered with hundreds of stores in South Africa, there's (almost) always a Pick-up Point near you: often with opening hours of up to 15 hours per day - some (like fuel stations) are even open 24/7!
Why not give it a try today?
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Helloooh, it's 2020 - why should I still pay for delivery???
The short version:
Well, because we also have to pay for delivery. And that money needs to come from somewhere.
The long version:
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Why do you take so long to ship?!?
The short version:
We rarely hold stock. Our partners deliver exactly what we need, after a deal has run. That way we keep our costs down, prices low and everybody (including you) happy.