careers at OneDayOnly

OneDayOnly hold the esteemed title of being South Africa's original daily deals website. Our deals offer excellent discounts, limited supply and are on sale for one day only (hence our uber-creative name). We partner with top brands and key suppliers to able to offer their products to hundreds of thousands of potential customers through our daily mailer, the website itself and social media marketing. Provided the quality and price is right, we'll sell anything - and that's exactly what makes us so appealing to both buyer and seller. Couple this with the urgency of the deal and it creates a winning formula for a high number of sales in a very short space of time.

But, believe it or not, this website doesn't run itself.

We employ a varied assortment of human beings to sell things, buy things, process things, and repair things.

Take a look at the open positions below. If you think you can put up with us enough to get one of these done, email your resume (as a plain text, Word, or PDF attachment) to the address you'll find at the end of the position advertised.

We'll get back to you if we're interested. In maybe hiring you, we mean. Not anything intimate. You seem nice, but we're kinda seeing somebody right now.

Recruitment companies: thank you for sending us a thousand emails. We'll call if we need anything. You can stop emailing us now thank you.

Wait.

Okay sorry, we hope you didn't get too excited there because we're not looking for anybody in specific at the moment.

e-mail marketing specialist (woodstock, cape town)

about us

We send our daily newsletter to our (rapidly growing) subscriber base. It’s massive, like big, like the biggest you’ve ever seen. 365 days a year. It’s quite important to us. We’re in need of someone who can help us optimise our email approach.

about you

We’re looking for an experienced, performance driven email specialist/agency, someone dreaming of OR, CTR, CTO’s and retention. Someone who can take email marketing to the next level.

You have to amaze us with a clever (here we go with the lingo) and S.M.A.R.T. email strategy. But most importantly, in the end, we want to, no, we NEED to see results. Show us the conversion!

what you'll love

You get to do what you're great at, for a company you'll come to adore.

Our office comes with free internet and aircon, a pool table and a (pretty) well-stocked bar, plus some available space in the fridge for your RedBull.

salary

Market related, based on experience.

responsibilities include:

  • Email marketing audit of all channels
  • Development of new e-mail strategy and tactics
  • Translating strategy and tactics to a practical and executable plan
  • Coordination and implementation of plan (email campaigns and related assets)
  • Ensuring on time, optimal execution of all email campaigns
  • Measuring performance, analysis and optimisation of all email campaigns and related assets
  • Working closely with the execution team
  • Growing subscriber base with quality leads
  • Sharing key learnings with marketing and buying team
  • Liaise with development team and other stakeholders

requirements / skillz:

  • Minimum of 5 years experience in email marketing and CRM
  • Experience working in an eCommerce company
  • Extensive knowledge in email marketing and marketing automation
  • Experience in building audiences and segmentation
  • Advanced skills working with Mailchimp
  • You’re analytical
  • You love to test, test and test
  • You know your way around Google Analytics

what's next?

Contact us with a brief introduction and your resume at iwanttowork@onedayonly.co.za and use subject line "Email marketing is alive and I’m kicking it".

We'll be in touch if your CV piqued our interest. Don't be surprised if we don't, though: we have pretty high standards.

customer service agent (woodstock, cape town)

about us

We are an online internet shop with our own website. We are easy to find: when you come onto the internet, take a left right after Google and type in OneDayOnly.co.za just before you hit Facebook or YouTube and get all distracted.

We have 7 followers on Google +.

We could really desperately use some reinforcements for our customer service team.

about you

You love helping people and know that an angry customer is just a golden opportunity. Hearing people say "Thanks! You're my hero for the day!" is what gets you out of bed in the morning.

Your typing skills are off the charts and typing errors are non-existent.

You're calm under pressure and able to think outside the box for a solution if necessary.

what you'll love

You get to do what you're great at, for a company you'll come to adore.

Our office comes with free internet and aircon, quality work colleagues, plus some available space in the fridge for your RedBull.

requirements / skillz:

  • Matric
  • knowledge of customer service principles and practices
  • knowledge of relevant computer applications
  • ability to type fast and accurately
  • knowledge of administrative procedures
  • numeric, oral and written language applications
  • Minimum 1 Year eCommerce retail experience
  • Minimum 3 Years Customer Services experience in Retail

salary

Market related, based on experience.

responsibilities include:

  • deal directly with customers either by telephone, correspondence or electronically
  • respond promptly to customer inquiries (As set out in individual KPI)
  • handle and resolve customer complaints
  • obtain and evaluate all relevant information to handle product and service inquiries
  • direct requests and unresolved issues to the designated resource
  • record details of inquiries, comments and complaints, where necessary
  • record details of actions taken, where necessary
  • follow up on customer tickets logged against your name
  • Maintain applied KPI levels

Key Competencies

  • interpersonal skills
  • Efficient and accurate typing skills (minimum 45 wpm – This will be tested)
  • communication skills - verbal and written needs to be exceptional
  • listening & observation skills
  • problem analysis and problem-solving, with high tolerance to stress
  • attention to detail and accuracy
  • data collection and ordering
  • customer service orientation at the highest level
  • adaptability, highly initiative, customer focused, driven, outgoing, team orientated
  • Ability to work overtime as is required by the business to ensure we reach monthly targets, SLA’s and KPI standards. If your application is accepted, this is a key requirement which will be part of your employment contract, so please be sure you are able to work overtime when required to do so (within reason i.e. 24 hours’ notice)

what's next?

Send your introduction and CV to iwanttowork@onedayonly.co.za with subject line "At your service!" and, if you impress us, await our call!

senior product manager (woodstock, cape town)

about us

The Product Manager will be responsible for communicating our vision to our in-house development team.

He/she will work with various cross-functional teams and ensure that the business, quality and functional goals are met which each product release.

The Product Manager is the key decision maker on priorities and works to ensure that stakeholders are aligned at each stage of development lifecycle.

about you

You’re ready to jump right into the trenches.

You pride yourself on being able to get the most out of a person, you're organised beyond compare, and systems are your middle name.

what you'll love

This is what product managers are born to do. You'll be joining a company bursting with energy: anything is possible, as long as it makes us better in the eyes of our beloved customers.

Also, you will learn that keeping pace with explosive growth is exhausting but rewarding. Like raising a toddler.

salary

Market related, based on experience.

responsibilities include:

Our new product manager will:

  • Prioritize new features and enhancements to existing features
  • Build consensus and coordinate product schedules
  • Work with a team of engineers and designers to ship high-quality experiences
  • Build use cases and user stories around a product and communicate them effectively
  • Integrate user research, market analysis into product requirements to ensure products satisfy user needs
  • Facilitate communication throughout the development process by partnering with a variety of internal teams
  • Be a problem solver
  • Be genuinely excited about solving customer problems

requirements / skillz:

A successful Product Manager in this role should have:

  • Product management / product ownership experience
  • Good written and oral communication skills
  • Good organizational and analytical skills
  • Experience collaborating with designers, engineers, and other stakeholders from multiple disciplines
  • BA/BS in Computer Science or a related technical field or equivalent practical experience a plus
  • Experience working in an eCommerce company would be a plus

what's next?

Contact us with a brief introduction and your resume at iwanttowork@onedayonly.co.za and use subject line "Your new Product Manager is here."

We'll be in touch if your CV piqued our interest. Don't be surprised if we don't, though: we have pretty high standards.

“Service was awesome” Shabudeen, Durban