about shipping

Of course, we are aware that other companies offer free, same- or next-day shipping. That is why we've set up this little section; to explain how we operate and why we're different.

Free delivery is great. Fast delivery is great. But, since we're operating a unique business that is built on cost reductions, neither of the two are available without making a few big sacrifices.

And we don't want to do that, for the sake of our business. And for the sake of continuing to offer you our signature great deals.

Some might call us "slow," but we prefer the term "cheap."

How dare you ask me to pay for delivery?

The short version:

Shipping costs money and we don't want to go bankrupt.

The long version:

Well, because we also have to pay for delivery. And that money needs to come from somewhere.

We have debated the merits of offering free shipping at length but the reality is that – without some magic source of free cash – the only place that money can come from is from our customers.

That leaves us with two options: hide it in the price of the product, or show it. We decided to be transparent and show it. This lets us cut our prices to the bare minimum and give you the best possible specials.

If we had incorporated the shipping cost into the price of an item, you will pay more whenever you order more than one item. In reality, however, the cost of shipping doesn’t necessarily go up with every additional item in a shipment.

By the way: the actual shipping charge you pay is a best-effort approximation of what shipping is going to cost us. As a result, ordering a 3kg item to Sandton or Cape Town may work out cheaper than a 75g iPhone cover to Springbok. Don’t blame us; blame the vast expanse that is our beautiful South Africa.

We'd love to offer free shipping. But we can't, because that means turning our company into a loss-making enterprise.

Why does shipping take so long?

The short version:

We don’t hold stock. Our partners deliver exactly what we need, after a deal has run. That way we keep our costs down, prices low and everybody (including you) happy.

The long version:

We're not like other online shops with a fixed catalogue and tons of stock. Instead, most of our products never come back to our website again. That’s how we want it, as it keeps us fresh and unpredictable (win #1).

So, after you (and lots of others) have placed your orders, we go to our suppliers and place a massive, single order. Our suppliers love this, as it keeps things simple and moving along smoothly. Happy suppliers equal low prices (win #2).

Since we don’t hold stock, we can work with a cheaper, medium-sized warehouse, instead of a mega-warehouse (win #3) and we’re saving lots on not needing any processes involved in handling and returning unsold stock, allowing us to offer better deals (win #4).

The practice of not holding stock is one of the core principles behind OneDayOnly’s success.

That, and our sparkling personalities of course.

“You guys did BRiLliantly!!!” Hawa, Joburg