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About returns

There are a few stipulations depending on the nature of your return but if you have a concern with any of your purchases Contact us and one of our friendly CS agents will assist you further. We’ll just need your order number, reason for the return.

All you need to know

Warranty

For faulty products and manufacturing issues our standard warranty period is 6 months. In a few cases, this may be longer. If you're not sure, or can't remember when you bought it, Contact us with your order number and we'll assist.

Refunds

If your return has been assessed and you are due for a refund, please take note of the following: If you paid via EFT, SnapScan, Zapper, Ozow or Discovery Miles, please remember we need your bank details so we can process your refund. A bank transfer refund could take up to 5 working days to reflect, whilst a refund to your credit card can take up to 2 weeks, depending on your bank. If you're still waiting after this time, please Contact us and we'll assist.