About returns

If you are not satisfied with your order or item received, please Contact Us and one of our friendly CS agents will assist you further. Please be sure to include your order number and reason for the return.

Everything you need to know can be found in the section below. Returns are subject to our T’s and C’s, which you can find here.

All you need to know

The product was damaged on arrival

We’re sorry for the inconvenience. Please Contact Us within 3 days of receipt with your order number and reason for return and we’ll be in touch soonest to assist with a collection so we can conduct our returns inspection.

Although there are occasionally exceptions, we usually don't hold replacement stock, so you should be prepared for a refund-only option.

The product is faulty or has stopped working

Please Contact Us within 7 days of receipt with your order number and reason for return. We’ll be in touch soonest to assist with a collection so we can conduct our returns inspection.

Should the product become faulty outside of the first 7 days of receipt, our warranty policy will apply. The product will be sent back to our supplier for assessment and will be repaired, replaced or refunded.

The product works, but I just don't like it / I’ve changed my mind

You can return any unwanted product to us within 7 days of receipt of the order, provided it is

  • in its original new condition, suitable for re-selling
  • in the original packaging (with any original labels attached, where applicable)
  • not missing any accessories, booklets or parts

Due to their nature, certain products (underwear and bedlinen, for example) are not eligible for return.

Please Contact Us with your order number and reason for return. Upon completion of our returns inspection, a product refund will be issued.

Note: these product returns are done at the expense of the customer. It is the customer’s responsibility to ensure that these items are returned to OneDayOnly within 10 days of the initial query.

The product doesn’t fit. Can I do an exchange?

Although there are occasionally exceptions, we usually don't hold replacement stock so an exchange is unlikely. In this instance you should be prepared for a refund-only option once we’ve collected the oversized or undersized item.

Contact Us within 7 days of receipt of the order to arrange the return.

Note: these product returns are done at the expense of the customer. It is the customer’s responsibility to ensure that these items are returned to OneDayOnly within 10 days of the initial query.

The incorrect product was delivered

Sorry! Please Contact Us with your order number and a description of what you received within 3 days of receipt and someone will be in touch to arrange collection of the incorrect product, whilst we locate your correct order. If not en route to Botswana, it should be in your hands in no time.

Warranty

For faulty products and manufacturing issues our standard warranty period is 6 months. In a few cases, this may be longer. If you’re not sure, or can’t remember when you bought it, Contact Us with your order number and we'll assist.

Refunds

If your return has been assessed and you are due for a refund, please take note of the following: If you paid via EFT, SnapScan, Zapper, Ozow or Discovery Miles, please remember we need your bank details so we can process your refund. A bank transfer refund could take up to 5 working days to reflect, whilst a refund to your credit card can take up to 2 weeks, depending on your bank. If you’re still waiting after this time, please Contact Us and we’ll assist.

“OneDayOnly is fantastic! I've always had awesome service.” Colin, Johannesburg