About returns

We generally look at five types of return queries with all detail included in the section below.

Should your query fall outside of these, please email customerservice@onedayonly.co.za and one of our friendly CS agents will assist you further. Please be sure to include your order number, reason for the return and any supporting images which will help to speed up the process.

All you need to know

The product was damaged on arrival

We’re sorry for the inconvenience. Please email customerservice@onedayonly.co.za within 5 days of receipt with your order number, reason for return and a supporting picture. Please also include images of the packaging. We’ll be in touch soonest to assist with a collection so we can conduct our returns inspection..

Although there are occasionally exceptions, we usually don't hold replacement stock, so you should be prepared for a refund-only option.

The product is faulty or has stopped working

Please email customerservice@onedayonly.co.za within 5 days of receipt with your order number, reason for return and a supporting picture. We’ll be in touch soonest to assist with a collection so we can conduct our returns inspection.

Should the product become faulty outside of the first 5 days of receipt, our warranty policy will apply. The product will be sent back to our supplier for assessment and will be repaired, replaced or refunded.

The product works, but I just don't like it / I’ve changed my mind

You can return any unwanted product to us within 5 days of receipt of the order, provided it is

  • in its original new condition, suitable for re-selling
  • in the original packaging (with any original labels attached, where applicable)
  • not missing any accessories, booklets or parts

Due to their nature, certain products (underwear and bedlinen, for example) are not eligible for return.

Please email customerservice@onedayonly.co.za with your order number, reason for return and a supporting picture. Upon completion of our returns inspection, a product refund will be issued.

Note: these product returns are done at the expense of the customer. It is the customer’s responsibility to ensure that these items are returned to OneDayOnly within 10 days of the initial query.

The product doesn’t fit. Can I do an exchange?

Although there are occasionally exceptions, we usually don't hold replacement stock so an exchange is unlikely. In this instance you should be prepared for a refund-only option once we’ve collected the oversized or undersized item.

Contact customerservice@onedayonly.co.za within 5 days of receipt of the order to arrange the return.

Note: these product returns are done at the expense of the customer. It is the customer’s responsibility to ensure that these items are returned to OneDayOnly within 10 days of the initial query.

The incorrect product was delivered

Sorry! Please email customerservice@onedayonly.co.za with your order number as well as a picture of what you received and someone will be in touch to arrange collection of the incorrect product, whilst we locate your correct order. If not en route to Botswana, it should be in your hands in no time.

Warranty

For faulty products and manufacturing issues our standard warranty period is 6 months. In a few cases, this may be longer. If you’re not sure, or can’t remember when you bought it, get in touch with us at customerservice@onedayonly.co.za with your order number and we'll assist.

Refunds

If your return has been assessed and you are due for a refund, please take note of the following: If you paid via EFT, SnapScan, Zapper, Ozow or Discovery Miles, please remember we need your bank details so we can process your refund. A bank transfer refund could take up to 5 working days to reflect, whilst a refund to your credit card can take up to 2 weeks, depending on your bank. If you’re still waiting after this time, please email customerservice@onedayonly.co.za and we’ll assist.

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